UnifiedReplyAI
Customer questions answered. On every channel. Around the clock.
An AI that knows your product catalog and your website answers WhatsApp, website chat and Telegram – and hands over seamlessly to your team when a human is needed.
Inbox
One inbox. Every channel.
WhatsApp, website chat and Telegram land in one place. New messages appear instantly, no reload. See what the AI replied and take over with one click.
- Live updates for list and history
- Reply yourself – on WhatsApp within the 24-hour window, too
- “Needs reply” filter so nothing gets stuck
Website knowledge
Knows your website. No retyping.
Enter your address – done. UnifiedReplyAI reads your website via its sitemap, learns your offering, processes, funding options and contact details, and syncs automatically every night. The AI answers with a link to the right page.
- Sitemap, robots.txt and internal links
- New pages are added, changed ones re-learned
- Also controllable by your own AI agent via MCP
Website chat
Your chat. Your design. On every page.
Set colors, texts, avatar, starter questions and position in the design builder, see a live preview, publish. The chat stays open across page changes and knows which page your visitor is on.
- Embed with one line of code or the WordPress plugin
- Privacy notice, consent and history deletion built in
- Invisible bot protection without third parties
Start
Ready in a few steps.
The overview shows what to do next: import the catalog, tune the AI, read your website, connect a channel, invite your team. Afterwards you see at a glance what is going on.
- Setup checklist with direct links
- Open conversations, new leads, messages this week
- German and English
Everything a digital advisor needs.
From the first import to the handover to a human.
AI product advisor
Answers questions about availability, variants and prices only from your real catalog – every figure is checked against the database before sending.
Website knowledge
Reads your website and keeps it current. The AI answers “What do you offer?” or “Where do I find …?” with a link.
Handover to your team
On purchase intent, uncertainty or request, a human takes over. The AI pauses until you switch it back on.
Leads automatically
Name, desired product, quantity and budget are captured in the conversation and land as a lead in the dashboard.
Your own AI agent via MCP
Catalog, FAQ, documents and website knowledge can also be maintained by your own agent via the Model Context Protocol.
Secure and separated
Tenant isolation at database level, automatic backups before changes, bot protection and privacy features in the chat.
This is how it works.
Add your knowledge
Import your catalog via Excel and enter your website address – FAQ and documents optional.
Connect a channel
Connect a WhatsApp number via Meta’s guided setup or add the website chat.
The AI replies
Questions are answered instantly, purchase intent is captured as a lead.
Your team takes over
Every conversation stays visible in the inbox, your team can reply at any time.
Where your customers write.
In production:
Coming:
Security and privacy.
Tenant isolation in the database
Row-level security separates every tenant at database level.
Operated from Germany
Operated by ivato GmbH, based in Germany.
Automatic backups
Catalog and knowledge are backed up before write changes.
Bot protection and privacy in the chat
Invisible bot protection without third parties, consent, history download and deletion.
Frequently asked questions
Request access
UnifiedReplyAI is currently a closed product. Describe your business briefly — we'll get back to you within one business day.
- Response within one business day
- Your data is only used to handle this request
- No spam, no sharing with third parties